Polished FurbabiesPolished FurbabiesPet Grooming · Stellenbosch
Good to know

Salon policies

A few simple guidelines that keep every pet safe, calm and well cared for.

1Appointment booking

  • Appointments can be made online, over the phone, or in person. We recommend booking in advance to secure your preferred time slot.
  • You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
  • Walk-ins are welcome but subject to availability. Priority is given to scheduled appointments.

2Cancellations & rescheduling

  • We require at least 24 hours' notice for cancellations or rescheduling. This allows us to accommodate other clients.
  • Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
  • Clients who miss an appointment without notice may be charged the full service fee.

3Late arrivals

  • We allow a 10-minute grace period for late arrivals. After this, your appointment may be shortened or rescheduled.
  • Late arrivals may incur a R50 late fee or require rescheduling.

4Health & safety

  • All pets must be up-to-date on vaccinations (e.g. rabies, distemper, and bordetella). Proof of vaccination may be required.
  • Please inform us of any health conditions, allergies, or behavioural concerns your pet may have.
  • If fleas or ticks are found, we will administer a flea/tick treatment at an additional cost of R50.

5Grooming process

  • During your first visit, we'll discuss your pet's grooming needs and preferences.
  • Our groomers are trained to handle pets with care and patience. However, if your pet becomes overly stressed or aggressive, we reserve the right to stop the service.
  • Severely matted fur may require shaving for your pet's comfort. Additional fees may apply for extensive de-matting.

6Payment

  • We accept cash, credit/debit cards, and digital payments.
  • A 20% deposit may be required for first-time clients or large bookings.
  • Prices are based on the size, breed, and condition of your pet. A final quote will be provided during check-in.

7Pick-up & drop-off

  • Please pick up your pet promptly after their grooming session is complete. Late pick-ups may incur a R50/hour fee.
  • If you need to adjust your pick-up time, please notify us as soon as possible.

8Satisfaction guarantee

  • If you're unhappy with the service, please let us know within 24 hours, and we'll do our best to make it right.
  • Refunds are issued at our discretion and may be provided as a credit toward future services.

9Salon etiquette

  • All pets must be on a leash or in a carrier when entering and exiting the salon.
  • For the safety of all pets and staff, aggressive or overly anxious pets may be asked to reschedule or require special handling.
  • Children are welcome but must be supervised at all times.

10Emergency policy

  • In the rare event of an emergency, we will contact you immediately and seek veterinary care if necessary. You will be responsible for any associated costs.

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